961Home | Privacy Policy

Privacy Policy

Privacy Policy

At 961home (“The Site” and “Application”), we are strongly committed to protecting your privacy in compliance with EU General Data Protection Regulation (GDPR) requirements. We process your personal information fairly and lawfully and use security measures to protect against loss, misuse and alteration of information on the Site and/or the Application Please read this Privacy Policy to understand how we collect and process your personal data.


This privacy policy is part of “961home” Terms and Conditions and covers the Site’s and Application’s use of the information (“Personal Data”) we collect when you access the Site and/or the Application. By using the Site and/or the Application and giving us your Personal Data, you expressly acknowledge that you consent to our way of processing your Personal Data as described in this Privacy Policy.
Privacy Policy Changes
We may amend this Privacy Policy by posting a revised version on the Site and/or the Application. All the terms in the updated version shall become effective immediately upon posting to the Site and/or the Application. By continuing to use the Site and/or the Application, you expressly agree that we continue to process your Personal Data as stated in the revised Privacy Policy.
Information We Collect

Personally identifiable information

In order for you to buy items on “961home” solution (Site or App), you will have to register on by creating a user account which requires you to submit certain personally identifiable information. Personally identifiable information may include, but are not limited to, your name, shipping address, email address, telephone number, date of birth, and other similar identifiable information. Additionally, in order for us to verify your identity, we may require you to provide us with a valid proof of identification in the form of a copy of your passport, resident’s visa or permit, national ID, driver’s license, or others (only applicable in special cases of orders with big amounts).

Financial information

In case you choose to checkout your orders via online payment We will ask you to fill your credit card and/or bank account details during the checkout process”, which we would require for billing purposes and to fulfill your orders. After you complete your registration on the Site and/or the Application, you should not post any personal or financial information anywhere on the Site and/or the Application other than during the checkout process which is a secured payment gateway supported by BLF bank on both the Site and the Application. Restricting the posting of personal information in other sections of the site and/or the Application protects you from fraud or identity theft.

Transactional information

We will collect transactional information based on your buying activities using the Site and/or the Application. The transactional information we collect is used solely in relation to the transactions you undertake on the Site and/or the Application and for no other reasons.

Device-related information

We may use your Internet protocol (or IP) address to analyze user trends and improve the administration of the Site and/or the Application. We may also collect information on the way you use your device to browse the Site and/or the Application, such as the browser type you use to access the Site or the mobile you use for the Application, your navigation on the Site, your time spent on the Site and/or the Application, and other similar information.

Other information

In addition to the information listed above, we may collect other information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site and/or the Application.
When we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymous.

Processing the Information Collected

The types of information described in the “Information We Collect” section in this Privacy Policy are collectively called Personal Data. We only use your Personal Data for the following reasons:
1. To offer you our services and customer support.
2. To provide you with product quotation, product information and status update of your orders.
3. To suggest new products and services and to notify you about important changes or developments to the features of the products and services.
4. To invite you to customer events and exhibitions.
5. To evaluate and improve our services to you.
6. To respond to your inquiries and complaints.
7. To prevent illegal activities.
8. To collect fees.
9. To identify and troubleshoot problems.
10. To offer you promotional emails.
11. To conduct market research and training.
12. To verify the information you provide us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for

Fraud screening purposes.

We do not disclose, sell, or rent any of your Personal Data to third parties in the normal course of doing business. We only share your Personal Data with third parties in accordance to the terms in this Privacy Policy. Unless you have given us your consent, we will not provide information about you to other companies to use for their own marketing purposes.
However, all comments that you publicly post about the Site and/or the Application may be used by us for marketing purposes. Therefore, by posting comments, you expressly agree to our using such comments for marketing purposes.
Additionally, information related to items you are buying from “961home” site or application may be displayed on the Site and/or the Application. This information can include details of your user ID, feedback ratings, and comments relating to your use of the Site and/or the Application. Otherwise, we will only disclose your personal information to a third party with your express permission.

Information Disclosure

 We are committed to preserve and protect your privacy. However, we are legally bound to disclose your personal information in the following cases:
1. If we receive a court order or similar legal procedure requiring us to share your Personal Data to law enforcement agencies, government agencies, or third parties.
2. When we are required to disclose your Personal Data to comply with the law.
3. When we are cooperating with an ongoing law enforcement investigation.
4. When we have a good faith belief that our disclosure of your Personal Data is necessary to prevent physical harm or financial loss.
5. To report suspected illegal activity.
6. To investigate a possible violation of our Terms and Conditions.
7. In the event of a sale of “961home”, your personal data may be disclosed to any potential purchaser for the purposes of the continued provision of the Site and/or the Application or otherwise in relation to any such sale.

We may also disclose your personal information in the following events:

1. If you provide your consent.
2. If needed for shipping, delivery and logistics to deliver the products and services you requested from us.
3. If needed by consultancy firms or market research companies working with us on projects to assist in providing better products and services to you.

Receiving Emails or notification messages from 961home.com and/or 961home App

By registering and creating an account on the Site and/or the App, you expressly consent to receiving emails from 961home.com and 961home Application. If, at any time, you decide you do not wish to receive emails from us, you can unsubscribe from our mailing list by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site and/or the Application and turn email notification off.
Accessing, Editing Your Information and Right to be Forgotten
If you are a registered user at “961home” Site and/or Application, you can access and change your personal information at any time by logging into the My Account section of the Site and/ the Application. You may also request access to the \

Information we may have about you.

Moreover, you may request the right to be forgotten. In this case, we will remove your contact info from the system and will not contact you again.
Please note that we shall retain your personal information during and following the end of your use of the Site and/or the App as required being in compliance with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.

Third Party Websites

The Site and/or the Application may contain links to other websites or applications, but we are not responsible for the privacy practices of such other websites and applications. For these websites and applications, we strongly recommend that you read their privacy policies so you can understand the way in which your personal information will be processed by these websites and applications. Our Privacy Policy applies solely to your Personal Data that we collect through your use of the Site and/or the Application


The Site and/or the Application uses cookies to help us recognize you, learn about your interests, improve your experience using the Site and/or the Application, increase security, measure the effectiveness of the Site and/or the Application, and identify popular sections on the Site and/or the Application. The cookies we use do not reveal any personal information about you. You can control, delete or block cookies through your browser settings and other tools, although doing so may interfere with your use of the Site and/or the Application.

No Spam or Spoof Emails

We do not tolerate spam. To report Site-related spam or spoof emails, please forward the email info@961home.com . You may not use the Site to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious or illegal content.

Storage and Encryption of Information

We hold your Personal Data on servers located in Lebanon or abroad. We take every precaution and encrypt all your Personal Data to safeguard your personal information from unauthorized access, use, or disclosure. By registering and creating an account on the Site and/or the Application, you consent to the transfer of your Personal Data to, and its storage on, our servers located in Lebanon or abroad.

Username and Password

To access your account or make a transaction on the Site and/or the Application, you must enter your username and password. Choose your password carefully using a combination of numbers, special characters, and lower-case and upper-case letters. Remember to change your password frequently and be careful not to share your username and password with anyone. If you are concerned that your password has been compromised, change your password immediately by logging to the My Account section of the Site and/or the Application.

Breach of User Agreement

In connection with your use of the Site and/or the Application, you will not breach these Terms & Conditions. If you do, we may immediately and without liability limit your activity, terminate your membership on the Site and/or the Application indefinitely or temporarily.
We may at any time and in our sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with 961home or use the Site and/or the App in any manner whatsoever until such time that such user is reinstated by 961home. Notwithstanding the foregoing, if you breach these Terms & Conditions we reserve the right to recover any amounts due and owing by you to us or any losses and damages caused by you to 961home and to take such steps, including legal action and/or the initiation of criminal proceedings against you, as we, in our sole discretion, deem necessary.

Providing Feedback

Users on the Site and/or the Application can provide feedback on 961home services/products after a transaction has closed. Your feedback will be displayed along with your user ID on the Site and/or Application review section or rating section. You cannot withdraw the feedback once you have posted it on the Site and/or the Application. We will not be liable for the feedback that you post on the Site and/or on the Application. You acknowledge and agree that you shall not market or export your 961home feedback rating to any third party other than on 961home Site and or Application.

Delete Your Account

Due to Apple’s new rules and regulations, we have added new section in “Settings” section that gives user the option to delete their account. More details about it below:

“Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app.” – Apple

Taking into account this new rule, please update the Privacy policy of the App to explain its data retention/deletion policies and describe how a user can revoke consent and/or request deletion of the user’s data.

Please find below an example that you can use:
“Delete your information You can access or delete your personal data. You have many choices about how your data is collected, used and shared.
We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile.

For personal data that we have about you, you can:
Delete Data: You can request to delete your account and all your personal data through your account settings. Change or Correct Data: You can edit some of your personal data through your account.”

Your Rights
In addition to the right at any time to withdraw any consent you have given us, you are also entitled to the following if the respective legal conditions are met:
o The right to be informed about your personal data that is stored with us
o In the event of transmissions, the right to information, or references to suitable or appropriate guarantees that a copy of them can be obtained, or where they are available
o The right to correct inaccurate or incomplete data
o The right to the deletion of your personal information that is stored with us
o The right to limit the processing of your data
o The right to data portability

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