Introduction

We at 961Home respect the privacy of all our users and are strongly committed to protecting personal data collected through www.961Home.com, its affiliate websites and associated mobile applications in compliance with EU General Data Protection Regulation (GDPR) requirements.

This Privacy Policy forms an integral part of the 961Home Terms & Conditions.

This Privacy Policy explains how we collect, use, and process your personal data, whether obtained directly from you or from other sources, in connection with your access to and use of the Platform and any services we provide. Please review this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using 961Home, you acknowledge and consent to the collection and processing of your personal data in accordance with this Privacy Policy.

Privacy Policy Changes

We may amend this Privacy Policy by posting a revised version on the Site and/or the Application. All the terms in the updated version shall become effective immediately upon posting to the Site and/or the Application. By continuing to use the Site and/or the Application, you expressly agree that we continue to process your Personal Data as stated in the revised Privacy Policy.

Information

We Collect We collect Personal Data to provide, operate, and continuously improve our Platform and Services. “Personal Data” means any information that identifies or can reasonably identify you as an individual. This excludes anonymized or aggregated data. The categories of Personal Data we may collect include:

• Identification Information: such as your name, email address, phone number, delivery address, date of birth, and similar details. In exceptional cases involving high-value orders, we may request valid identification documents for verification purposes only.

• Payment Information: when you choose online payment, payment details are collected and processed securely through authorized payment gateways. 961Home does not store full payment card details.

• Transactional Information: including details of purchases, order history, and related activities on the Platform.

• Device and Usage Information: such as IP address, browser type, device information, navigation patterns, and time spent on the Platform.

• Additional Information: including customer support communications, survey responses, feedback, ratings, and comments. Aggregated data used for analytics is anonymized.

How We Use Your Personal Data

We use your Personal Data solely for legitimate business purposes, including to:

• Provide and manage our services and customer support

• Process orders, payments, and deliveries

• Communicate order updates, product information, and service changes

• Improve our Platform, products, and customer experience

• Conduct market research, training, and service optimization

• Send promotional communications (where consent is provided)

• Prevent fraud, illegal activities, and security incidents

• Comply with legal and regulatory obligations You may withdraw your consent to promotional communications at any time.

Sharing of Personal Data

We do not sell or rent your Personal Data. We may share your data only:

• With service providers (payment processors, delivery partners, logistics providers) as required to fulfill your orders

• With consultants or research partners assisting us in improving our services

• When legally required or with your explicit consent

We may also disclose Personal Data where required by law, court order, or governmental authority; to cooperate with law enforcement investigations; to prevent physical harm, financial loss, fraud, or illegal activity; to investigate violations of our Terms & Conditions; or in connection with a sale, merger, or transfer of all or part of 961Home’s business.

Publicly posted reviews or comments may be used for marketing purposes.

Marketing Communications

By creating an account, you consent to receiving service-related emails and notifications. You may opt out of promotional communications at any time through your account settings or the unsubscribe link in our messages.

Your Rights and Account Management

You may access, update, or correct your Personal Data through your account settings. You may also request access to your data or request deletion of your account (“right to be forgotten”). Certain data may be retained as required by law, for fraud prevention, dispute resolution, or technical purposes.

In accordance with GDPR, you also have the right to restrict processing, request data portability, be informed about how your data is processed, and withdraw consent at any time.

Account Deletion

You may request deletion of your account and associated Personal Data directly through the app or website settings, in line with applicable regulations and platform requirements (including Apple App Store policies).

Cookies

We use cookies to enhance functionality, security, and user experience, and to analyze Platform performance. You may manage or disable cookies through your browser settings, noting that some features may be affected.

Data Storage and Security

Your Personal Data may be stored on secure servers located in Lebanon or abroad. We apply appropriate technical and organizational measures, including encryption, to protect your data against unauthorized access or misuse.

By using the Platform and creating an account, you expressly consent to the transfer, storage, and processing of your Personal Data outside your country of residence.

Third-Party Websites

Our Platform may contain links to third-party websites or applications. We are not responsible for their privacy practices. This Privacy Policy applies only to data collected through 961Home.

User Credentials and Security

You are responsible for maintaining the confidentiality of your username and password. If you believe your account has been compromised, please update your credentials immediately. We recommend using strong passwords, changing them regularly, and not sharing login credentials with any third party.

Feedback and Reviews

Users may submit reviews after completed transactions. Feedback is displayed with your user ID and cannot be withdrawn once posted. 961Home is not responsible for user-generated content.

No Spam or Spoof Emails

We do not tolerate spam or spoof emails. Messages may be automatically scanned for phishing, viruses, or malicious content. Users may report suspicious emails related to 961Home.

Enforcement

Any breach of our Terms & Conditions may result in suspension or termination of your account and, where applicable, legal action.